Troubleshooting

1. Log on to www.beed.world (http://www.beed.world) and click on Login. In the top left corner of the browser, click on the lock icon near the URL section. 2. This opens up a drop down menu. Click on Site Settings. 3. In the new page, under Usage, click on Clear data. This clears all cookies stored for this website on your browser.

Forgot Password You will need to log in using the same email address that you registered with us. If you cannot remember your password, just click on the “Forgot Password” button on the login page to reset your password. Parent activation link If you are below 13 years of age, you will need to get your guardian’s approval first before using the system. When you sign up, an activation link would have been sent to your guardian’s email address. Please ask your guardian to activate the link fir...

If you are logged in as a Basic Member, you will need to purchase Learning Experiences from the Nexus first. If you are a member of an Institution, please switch roles to your Institution first: In your app, go to the main menu and click on “Account Settings”. Go to “Switch Roles”. Switch to an Admin, Educator or Learner role within an Institution you are a member of. You should be able to see any available Learning Experiences now.

This happens when you have a less than ideal Internet connection. Please switch to another location with a better connection, or download your LEs for future use when there is poor connectivity.

This may be caused by a restriction in your own personal mobile device. We recommend you download and install VLC Media Player to play your videos in the Learning Experience.

Learners are allowed to upload as many attachments as they want when responding to questions in their Learning Experiences. However, to take into account storage and bandwidth constraints, each file is capped at a maximum size of 12mb.

This may be a problem with your mobile device. Please restart the BeED app and try again. Note: You can upload the following file types through the BeED app: Audio: mp3, mpeg, wav, aac, au Video: mp4, mov, wma Doc: pdf, xls, xlsx, doc, docx, ppt, pptx Image: png, jpg, jpeg

In your app, go to “Account Settings” from the main menu, and then toggle on the “Offline Mode” feature. However, to see your Learning Experiences offline, you would need to download them first. When you are connected, select the Learning Experience of your choice and swipe left to select the download feature. Once downloaded, you will see a green download icon in the image of your downloaded Learning Experience. This means that the lesson has been downloaded successfully. You can now pro...

Still need help? Contact us at contact@beed.world (mailto:contact@beed.world) or Live Chat with us now!